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Help Center

Please use the below form. You can also call customer service on +1 (973) 435-3638.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Frequently Asked Questions

What is Moissanite and how does it compare to real diamonds?

Will my Moissanite jewelry lose its sparkle over time?

Are your watches and jewelry real gold or plated?

Can I request a completely custom jewelry or watch design?

Do you offer financing or payment plans?

How do I know my order is safe and insured?

How do I take care of my Moissanite jewelry?

What if my jewelry or watch gets damaged?

Is Moissanite suitable for engagement or luxury gifts?

Where are you based?

How long does a custom order take?

Free Shipping

Enjoy free worldwide shipping and returns, with customs and duties taxes included.

Free Returns

Free returns within 15 days, please make sure the itemsare in undamaged condition.

Support Online

We support customers 24/7, send questions we willsolve for you immediately.